Return & Refund Policy

At Kunsh Masale, customer satisfaction and product quality are our top priorities. We take utmost care in packaging and delivering our products to ensure they reach you in perfect condition.

Please read our Return & Refund Policy carefully before placing an order.

1 Eligibility for Returns

We accept returns only under these conditions:

Product received is damaged
Wrong product delivered
Product packaging is tampered with
Expired product received
Product missing from the order

We do not accept returns for:

Change of mind
Taste preference issues
Orders placed by mistake
Opened or used food products

2 Reporting an Issue

Customers must report any issue within 48 hours of delivery.

To request a return or replacement, please share:

Order Number
Product photos/videos clearly showing the issue
Packaging images
Brief description of the concern
Parcel opening video (mandatory for all claims)

⚠️

Important: A clear parcel opening video recorded from the beginning without pauses or cuts is compulsory for any damage, missing product, wrong item, or leakage claims. Claims without an unboxing video may not be accepted.

Requests received after 48 hours may not be eligible for return or refund.

3 Refund Process

Once the issue is verified by our team:

Eligible refunds will be processed to the original payment method
Refund timelines may vary depending on the payment provider or bank
In certain cases, a replacement product may be offered instead of a refund

4 Cancellation Policy

Orders can only be cancelled before dispatch.

Once the order has been shipped, cancellation requests may not be accepted.

5 Non-Returnable Products

The following products are non-returnable:

Opened spice packets
Used food products
Products damaged due to improper handling after delivery

6 Shipping Charges

Shipping charges are non-refundable unless the error is from our side
In case of wrong or damaged product delivery, replacement shipping charges will be borne by Kunsh Masale